This Refund Policy applies to coffee purchased from Frannkly Roasted. It sits alongside your rights under the Australian Consumer Law, which we do not exclude.
Your rights under the Australian Consumer Law
Our coffee comes with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. If a product has a minor problem that can be fixed, we may choose to repair or replace it. A major problem is when the product is unsafe, is significantly different from its description, or would not have been bought by a reasonable person who knew about the problem.
Roasted to order
Every bag is roasted to order and is a perishable food product, so we are generally unable to accept returns or offer refunds for change of mind. Please choose your roast carefully before ordering.
If something is wrong with your coffee
If your coffee arrives damaged, faulty, or not as described, contact us within 14 days of delivery with your order number and a photo of the product. Where there is a problem covered by the consumer guarantees, we will arrange a replacement or refund as required by law.
How refunds are processed
Approved refunds are made to your original payment method within a reasonable time. We will let you know once your refund has been processed.
Contact
To make a claim or ask a question about this policy, contact us using the details on our store contact page.