Privacy policy
Last updated: 14 July 2026
FRANNKLY ROASTED (ABN 59462623549), based in South Australia, operates this website and online store. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).
Personal information we collect We may collect personal information directly from you, automatically, or from third parties, including:
- Contact and delivery details (name, shipping/billing address, email).
- Payment and transaction information.
- Account details and preferences.
- Device and usage data (IP address, browser type, cookies).
- Records of your communications with us.
Why we collect and use it
- To process orders, payments and deliveries.
- To provide customer service and manage your account.
- To send marketing communications where you have consented or where otherwise permitted (you can opt out at any time).
- To improve our products and website, prevent fraud, and meet our legal obligations.
When we disclose it We may share your information with service providers who help us run the store (payment processors, shipping carriers, hosting and the Shopify platform), with professional advisers, and where required or authorised by law. We do not sell your personal information.
Overseas storage Some providers (including Shopify) may store or process data outside Australia. We take reasonable steps to ensure it is handled consistently with the APPs.
Cookies and tracking We use cookies for site functionality, analytics and advertising. You can manage or disable cookies through your browser settings, though some features may not work as intended.
Data security and retention We take reasonable steps to protect your information from misuse, loss and unauthorised access. No system is completely secure. We keep personal information only as long as needed for the purposes above or as required by law.
Data breaches If a data breach occurs that is likely to result in serious harm, we will respond in line with the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
Accessing, correcting or complaining You may ask us to access or correct the personal information we hold about you. To make a request, or to raise a privacy complaint, email us at frannklyroasted@gmail.com. We will respond within a reasonable time. If you are not satisfied with our response, you can escalate your complaint to the OAIC (oaic.gov.au).
Children Our store is intended for customers aged 18 and over and is not directed at children.
Changes We may update this policy from time to time. The current version will always be available on our website.
Contact: frannklyroasted@gmail.com