Refund policy

Last updated: 14 July 2026

We want you to enjoy your coffee. If something isn't right, contact us at frannklyroasted@gmail.com with your order number.

Your rights under the Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem — for example it is unsafe, significantly different from its description, or not of acceptable quality — you are entitled to choose a refund or a replacement. You are also entitled to have problems with goods fixed if they are not of acceptable quality and the failure does not amount to a major failure.

Change of mind Because roasted coffee is a perishable food product, we do not offer refunds or exchanges for change of mind. Please choose carefully. This does not affect your rights above.

Faulty, damaged or incorrect orders If your order arrives damaged, faulty, or is not what you ordered, email us at frannklyroasted@gmail.com within 7 days of delivery with your order number and photos. We will arrange a replacement or refund in line with your Australian Consumer Law rights, and we will cover any return postage where the item is faulty.

How refunds are processed Approved refunds are made to your original payment method, usually within 5–10 business days after we have received and inspected any returned item (where a return is required).

Contact: frannklyroasted@gmail.com